Service Facilitator [New Zealand]

 

Looking for a meaningful career? Join HealthCare New Zealand, our country's largest home and community support provider. You'll be working for good and making a real difference in the lives of New Zealanders by coordinating the support they need, empowering them to live as independently as possible in their own home.

Why Us | He aha ai mātou?

Be a part of our growing organisation! Some of our benefits include:

Working for good

• Meaningful career doing good by supporting people and their Carers

Belonging to good

• Company culture of diversity and inclusion
• Good work life balance and wellbeing benefits

Rewarded for good

• Competitive pay with regular reviews
• Professional development and training
• Lots of career progression opportunities

Leading for good

• Lots of leadership opportunities
• Work alongside and learn from industry leaders
• Mentorship programme

Changing for good

• Be part of exciting upcoming projects changing the industry
• Have an idea? We can help make it work

Who we are | Ko wai mātou?

Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well.

About the role | He kōrero whakamārama mō tēnei tūranga

HealthCare NZ is rapidly growing our Service Centre based in Albany, with new full-time, permanent Service Facilitator positions available in our After Hours teams. As a Service Facilitator, you will be providing phone-based coordination services and customer service support to both our clients and our support workers in the field. You will be an important part of the Service Centre team, ultimately responsible for ensuring the smooth delivery of day-to-day operations of our services.

Due to the nature of the services we provide, the Service Centre operates 7 days per week, including weekends and public holidays.

After Hours PM role: working across a roster - 12:30pm - 9:00pm - No Graveyard shifts!

Responsibilities include:

• Managing all phone-based enquiries that come through from external stakeholders (our clients, their whanau, our funders) and internal stakeholders (our support workers and service delivery teams)
• Coordination of services between support workers and clients
• Rostering cover to ensure our clients receive the support they need in the event of a support worker being unavailable to work
• Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes

What you will bring | Ngā tohungatanga mō tēnei tūranga

• Empathy and a genuine interest in helping others
• Passion about the Healthcare sector
• Proven experience delivering customer service excellence, preferably within a contact centre environment
• Confidence in using technology/computer literacy
• Exceptional communication and rapport building skills over the phone
• A positive, adaptable, and resilient attitude - must work well under pressure in a fast-paced, ever-evolving environment

HealthCare NZ is part of the New Zealand Health Group. We're the largest community health, disability, and wellbeing group supporting over 30,000 New Zealanders to get on with making the most of life in their own homes, communities, and workplaces.

If you'd like to make a real difference in people's lives, apply today.

Mēnā he tangata ngākaunui ana koe ki te tautoko i ngā momo tāngata, tēnā pea, kei konei he tūranga mōu. Tukua mai tō tono ki Healthcare NZ.

Apply Online

Please apply through the link below for your application to be submitted through to our recruitment team:

 

.