Senior CS & D&T Specialist [Romania]
Kenvue, part of the Johnson & Johnson Family of Companies (Kenvue), is currently looking for a Senior Customer Service & D&T Specialist. The specific position will report directly to the Customer Service & D&T Lead and will be based in the company’s premises in Bucharest, Romania.
Who we are
At Kenvue, part of the Johnson & Johnson Family of Companies, we believe there is extraordinary power in everyday care. Built on over a century of heritage and propelled forward by science, our iconic brands—including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® —are category leaders trusted by millions of consumers who use our products to improve their daily lives. Our employees share a digital-first mindset, an approach to innovation grounded in deep human insights, and a commitment to continually earning a place for our products in consumers’ hearts and homes.
What will you do
The Senior Customer Service & D&T Specialist targets on ensuring high levels of customer satisfaction along with optimizing Customer Service, Distribution and Transportation Services. Being responsible for maximizing service to customers, handles a wide range of Customer Service, Distribution & Transportation processes, while liaising with key internal stakeholders (Commercials, Supply Chain PLAN, Quality).
Key Responsibilities
- Executes daily Order to Cash processes (Invoicing).
- Drives investigation and resolution of customer inquiries/complaints regarding service/operations issues (e.g. billing, orders, products, returns etc).
- Drives 3PL supervision on daily management and leads performance review monitoring and improvement plans, along with preventive and corrective actions.
- Ensures optimum collaboration with key stakeholders (Commercials, SC Planning) for maximizing customer satisfaction while securing network efficiencies.
- Drives customer satisfaction surveys (internal/external), evaluates and acts on customer survey results to determine process improvement opportunities.
- Deploys customer connectivity and collaboration initiatives.
- Collects data and shares reports to Management on Service/Sales/Costs indices.
- Implements Operational efficiencies in collaboration with the 3PL to ensure optimization of both Service level and costs for local organization.
- Prepares budget recommendations and implements cost controls to ensure budget parameters are constantly met.
What we are looking for
Required Qualifications
- Bachelor’s Degree preferable in Business Administration, Economics or Logistics
- Master’s degree will be considered as an asset.
- 4+ years of experience in similar roles or in the field of Customer Service and Order Management.
- Proficient skills in English (verbal and written).
- Digital literacy, including knowledge of relevant software packages and/or ERP systems.
- Ability to establish and maintain open relationships within and outside the organization.
- Excellent communication skills to clearly share and relay information.
- Ability to handle multiple tasks within strict timeframes by organizing and prioritizing requests.
Desired Qualifications
- Strong problem-solving skills to determine the best possible solution for client issues.
- The ability to remain calm and polite when dealing with complaints or challenging clients.
- Team spirit, passion, and energy.
What’s in it for you
- Competitive Benefit Package
- Medical plan
- Meal Allowance
- Learning & Development Opportunities
Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
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